Privacy notice

1. Overview

Cape Town Unlocked is an independent travel and city media service. This notice explains what personal information may be handled through this website and why. We aim to process personal information lawfully and responsibly, in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).

2. Information we handle

This launch website does not currently offer user accounts, mailing-list registration or online purchases. When you visit, our hosting and security systems may automatically record limited technical information, such as your IP address, browser type, requested pages, date and time, and basic error or security events.

If you contact us directly, we receive the information you choose to provide, such as your name, email address and message.

3. How and why we use it

We use limited technical data to deliver the website, keep it secure, diagnose faults and understand aggregate service performance. We use information in direct messages only to respond, manage the conversation and keep necessary business records.

We retain information only for as long as reasonably needed for these purposes, security, legal obligations or the resolution of disputes.

4. Cookies and analytics

This version of the website does not set marketing or advertising cookies and does not use third-party behavioural analytics. If that changes, we will update this notice and provide any choices required by law.

5. Sharing and international processing

We do not sell personal information. Limited information may be processed by service providers that help us host, secure or maintain the website, subject to appropriate safeguards. We may also disclose information when legally required or when necessary to protect rights, safety and the integrity of the service.

Some providers may process information outside South Africa. Where applicable, we take reasonable steps to ensure an adequate level of protection.

6. Security

We use reasonable technical and organisational safeguards appropriate to the information we handle. No internet service can guarantee absolute security.

7. Your rights

Subject to applicable law, you may ask whether we hold personal information about you and request access, correction or deletion. You may also object to certain processing or submit a complaint to South Africa's Information Regulator.

8. Other websites

Our content may link to third-party websites. Their privacy practices are governed by their own notices, and Cape Town Unlocked is not responsible for them.

9. Changes to this notice

We may update this notice as the service develops. The effective date above identifies the current version.